Cancellation and Refund policy
You have the right to cancel your order as from the moment you place your order up to fourteen (14) days after.
If you wish to cancel your order please firstname.lastname@example.org within such time period and give your order number and details and state that you wish to cancel the order. In the event that your order has not yet been sent to you then a credit for the goods ordered will be applied to the same credit card that the order was paid for or a credit will be applied to the payment method used within fourteen (14) days of us receiving such notification of cancellation . If you are cancelling your order after the goods have been sent to you then please see below under Refunds for details of how to return the items and how a refund will be made.
You have the right to return the items ordered for a period of 30 days after receipt as from placing your order.
To be eligible for a return, your item must be returned unused as new and in its original packaging within 30 days of receipt.
If you wish to return your item for a refund, please email us at email@example.com and give your order number and details and state that you wish to return the items.
Several types of goods are exempt from being able to be returned.
Personalised or tailor made items
To complete your return and cancellation (in the event you have received the items) , you need to send the item to us at the following address
180 Harrogate Road, Chapel Allerton, Leeds, LS7 4NZ, England.
And include in the same package you are returning your goods in an order number, and/or a receipt and/or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the credit card used /or the original method of payment, used within fourteen days (14).
To return your product, you should send your your product by post to: 180 Harrogate Road, Chapel Allerton, Leeds, LS7 4NZ, England
You will be responsible for paying for your own shipping costs for returning your item. You should obtain proof of posting. In the event that you are cancelling your order then the cost of the original shipping to you will be included in the sums returned to you.
If the product returned was returned due to it being faulty, the wrong item or damaged then the costs of the original shipping to you and the cost of returning the item by first class mail to us shall be refunded to you.